Ayana Tan
I need help with my order
1LABEL LIVE CHAT
AI-powered
Live Chat support.
LiveDesk brings your knowledge, connected business data and support team into one intelligent conversation — ready for every customer, on every channel.
1Label Live Chat is an AI-powered customer support system that understands customer questions, prepares answers from your approved knowledge, and hands complex conversations to your support team.
AUTOMATE REPEATABLE SUPPORT AI RESPONSES + HUMAN HANDOFF
Search conversations
AllAssignedWaiting
Marcus S.
Can I update my billing details?
Dani Ortiz
Thank you for the information
Ayana Tan Online · English
AI RESPONSEGrounded in approved sources
SMART HANDOFFHuman team takes over
ONE SUPPORT LAYER FOR
WEBSITESMEMBER PORTALSONLINE STORESSAAS PRODUCTSMOBILE WEB
AUTOMATE YOUR LIVE CHAT
Resolve repeat questions
without repeating the work.
Give customers immediate help for common questions, while your support team spends its time on the cases that need human judgement and care.
Automate repeat questions
Let AI handle common questions such as account access, payment guidance, product information and service instructions using your approved knowledge.
Learn moreReduce support workload
Customers get an immediate first response, so your team spends less time repeating the same answers and more time solving meaningful cases.
Learn moreHand off when AI cannot answer
When AI does not have enough confidence, the conversation is handed to your team with the full customer context already available.
Learn moreOne desk, full visibility
Everything your support team
needs in one place.
1Label Live Chat is an independent customer-support platform. Configure it around your business, keep your team in one shared workspace, and make every conversation easier to manage.
01 / OPERATIONS
See support performance at a glance.
Give managers a live view of customer activity, chat volume, service quality and conversations that need attention.
- Monitor support activity over any period
- See conversation, visitor and rating trends
- Keep conversation management in one shared workspace
02 / CONVERSATIONS
Give every conversation the right next step.
Work from one shared inbox where your team can read the context, reply naturally, add notes and take over from AI whenever needed.
- Assign, prioritise and manage conversations
- Keep AI replies, operator notes and customer context together
- Track status, ownership and customer details in one place
03 / BOT MANAGEMENT
Create the right bot for every job.
Set up multiple bots for different websites, products, languages or teams. Each bot has its own approved knowledge and behaviour.
- Manage FAQs and approved responses
- Set rules for AI replies and human handoff
- Keep each bot configuration clear for every team
04 / KNOWLEDGE BASE
Control exactly what AI can say.
Upload reviewed documents, organise them by category, and approve the knowledge that can be shared with customers.
- Search only approved knowledge
- Review uploaded files and guided images
- Keep separate knowledge for each bot or language
05 / INSIGHTS
Improve service with every conversation.
Review ratings, operator performance and customer feedback to see what is working and where your team can improve.
- Track customer ratings and comments
- Compare operator performance clearly
- Send important activity alerts through your preferred channels
Every question has a path
More ways to help
every customer.
Where is my latest order?
Can I update my payment method?
How do I reset my password?
Can I change my delivery address?
Which plan is right for my team?
Can I speak with a live agent?
A controlled support route
Every answer has
a clear source.
1Label Live Chat uses AI to understand each question, then looks for an answer in your approved knowledge. When AI cannot answer confidently, your support team can take over with the full context.
01
Customer asks
A customer starts a question through Live Chat on your website.
Message, language and conversation context02
AI understands the question and context
AI reviews the question and the current conversation to understand what help the customer needs.
Question intent and conversation context03
AI prepares an answer from approved knowledge
AI uses only the knowledge your team has reviewed and approved to prepare a helpful response.
Grounded in approved knowledge04
Reply with confidence or hand off
When AI can confirm the answer, it replies immediately. If it cannot, the conversation is handed to your support team.
Full conversation context stays availableYou control the route. Set the knowledge each bot can use and the rules for handing a conversation to your support team.
Explore 1Label Live ChatDesigned with control in mind
Helpful for customers.
Controlled by your team.
Only approved knowledge
You decide which knowledge each bot can use, so customer-facing replies follow your reviewed content.
Your content stays in your control
Use roles and review processes to manage who can maintain and approve the information used by your bots.
Your team stays in control
Assign an agent, pause AI replies, close conversations and review the full history whenever you need to.
Ready when you are
Give your customers
the right next answer.
See how 1Label Live Chat can support your team, brand knowledge and service workflow.
Talk to our team